Terms & Conditions
Last Updated: April 28, 2026
Welcome to W&R Botanical! These Terms & Conditions ("Terms") govern your use of our website (dbsalesmarketingserviceslimited.com) and the purchase of our physical products, including botanical goods, candles, and lifestyle accessories.
This website is operated by DB SALES & MARKETING SERVICES LIMITED (trading as W&R Botanical). By accessing our website or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms.
1. Company Information
Legal Entity: DB SALES & MARKETING SERVICES LIMITED (trading as W&R Botanical)
Company Registration Number: 13910254
Registered Office: Hatch Farm Annexe Hatch Farm, Chertsey Road, Addlestone, Surrey, England, KT15 2EH
Contact Email: support@dbsalesmarketingserviceslimited.com
Telephone: +44 7834237398
2. Online Store Terms and Product Accuracy
We make every effort to display the colors, textures, and images of our products as accurately as possible. However:
Natural Variations: As we sell natural products (including live plants, dried flowers, and loose-leaf tea), please be aware that actual items may vary slightly in size, color, or shape from the photographs on our website. This natural variation is not considered a defect.
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We also reserve the right to limit the quantities of any products we offer.
3. Pricing and Secure Payments
Pricing: All prices are subject to change without notice. We shall not be liable to you or any third party for any modification or price change.
Payment Processing: We use a highly secure, PCI-DSS compliant third-party payment gateway (Stripe) to process all transactions. We do not hold or store your full credit card details.
Order Acceptance: Your order is only accepted, and a contract is formed, once the payment has been successfully processed and we dispatch your goods. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or inventory errors.
4. Safe Usage Disclaimer (Important)
We take pride in the quality of our room mists, essential oils, and candles. However, it is the customer's sole responsibility to use these products safely.
Candles & Fragrances: Always burn candles within sight, keep away from drafts, and keep out of reach of children and pets. Never leave a burning candle unattended.
Liability Limit: We are not liable for any property damage, personal injury, or allergic reactions resulting from the improper use, negligence, or lack of supervision while using our products.
5. Shipping and Delivery
Delivery times are estimates and not guarantees. The risk of loss and title for physical items pass to you upon our delivery to the courier (e.g., Royal Mail). For detailed information regarding shipping rates, dispatch times, and delivery issues, please refer to our separate Shipping Policy.
6. Returns and Refunds
Your purchase is protected by UK Distance Selling regulations. For comprehensive details on your 14-day right to cancel, non-returnable items, and how to process a return, please review our separate Refund Policy.
7. Third-Party Links
Certain content, products, and services available via our store may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites.
8. Governing Law
These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.