Shipping & Delivery Policy

Last Updated: April 28, 2026

At DB SALES & MARKETING SERVICES LIMITED, we strive to ensure your home fragrance and botanical body care products reach you safely and promptly. Please review our delivery options and timescales below.

1. Free Delivery

Free delivery is available on all standard orders over £50.

We offer next-day dispatch on these orders if placed before 1:00 p.m. (Monday to Friday).

2. Standard Delivery

Timescale: 3-5 working days.
Cost: FREE on standard orders over £50. Otherwise, a flat rate of £5.00 applies per order.
Dispatch Time: Orders placed before 1:00 p.m. (Monday to Friday) are dispatched no later than the next working day. Orders placed after 1:00 p.m. or at weekends are dispatched on the following working day.

Note: Deliveries are made Monday to Saturday, excluding bank holidays.

3. Next Day Courier (Currently Unavailable)

When available, orders placed before 1:00 p.m. (Monday to Friday) are delivered via a 24-hour courier the following working day.

4. International & Saturday Deliveries

Saturday Delivery: Available upon request. Please contact us directly for a bespoke quote.
International Delivery: Currently, we only ship internationally upon special request. Please email us for a shipping quote before placing your order.

5. Restrictions and Exceptions

We deliver to most postal areas in the UK. However, courier availability may restrict our service to Northern Ireland, the Channel Islands, the Isles of Scilly, and the Isle of Man.

Remote Areas: For certain remote postcodes, delivery may take between 7-14 days due to limited courier routes.

6. Adverse Conditions and Delays

While we strive to dispatch all parcels promptly, occasionally there may be courier delays outside of our control due to adverse weather conditions or unprecedented logistical disruptions. If your parcel has not arrived within 7 working days of your dispatch email, please contact our support team.

7. Contact Us

For any questions regarding your delivery, please contact us:

Email: support@dbsalesmarketingserviceslimited.com

Company Entity: DB SALES & MARKETING SERVICES LIMITED (Company No: 13910254)