Privacy & Cookie Policy

Effective Date: April 28, 2026

At W&R Botanical (operated by DB SALES & MARKETING SERVICES LIMITED), we are committed to protecting your privacy, securing your personal information, and being transparent about the technologies we use. This Privacy & Cookie Policy explains how we collect, use, and safeguard your data when you visit our website (dbsalesmarketingserviceslimited.com) and purchase our physical products, in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Information We Collect

To provide a seamless shopping and delivery experience, we collect the following types of information:

Identity & Contact Data: Your full name, email address, and phone number.
Shipping & Billing Data: Your delivery address and billing address necessary for dispatching your physical orders (such as candles, botanicals, and lifestyle products).
Technical & Usage Data: Your IP address, browser type, device information, and browsing patterns on our site.

2. Secure Payment Processing (Stripe Compliance)

We never collect, process, or store your full credit or debit card details on our servers. All online payments are securely encrypted and processed by our fully PCI-DSS compliant third-party payment gateway (Stripe). We only receive secure tokens and the last four digits of your card to verify your order status and process potential refunds.

3. How We Use Your Data

We use your personal data strictly for legitimate business operations:

To process your orders, arrange shipping, and provide delivery updates.
To manage customer service inquiries, returns, and refunds.
To comply with UK tax, accounting, and legal obligations.

4. Cookie Policy

Our e-commerce website utilizes cookies (small text files placed on your device) to ensure core functionality, secure transactions, and improve your shopping experience.

Essential Cookies (Strictly Necessary): These are vital for our online store to function. They allow you to add products to your Shopping Cart, keep track of your cart items as you navigate the site, and securely proceed to the Checkout and process payments via Stripe. Without these cookies, you cannot purchase items on our website.
Analytical/Performance Cookies: We use these to understand how visitors interact with our site (e.g., which product pages are most popular). This data is aggregated and anonymous, helping us optimize our store design.
Managing Cookies: You can modify your browser settings to decline cookies. However, please be aware that blocking Essential Cookies will prevent you from adding items to your cart or completing a purchase.

5. Data Sharing and Logistics Partners

We do not sell, rent, or trade your personal data. We only share necessary information with trusted third parties to execute our services:

Logistics & Couriers: We must share your name, shipping address, and phone number with our delivery partners (e.g., Royal Mail, DPD) solely to deliver your physical goods.
Payment Processors: Stripe (for secure transactions).

6. Data Retention

We retain your data only for as long as necessary:

Order & Shipping Data: Kept to fulfill your order and handle our 14-day return and refund policy.
Financial & Tax Records: Invoices and payment records are kept for up to 7 years to satisfy UK HMRC accounting laws.

7. Your Legal Rights

Under the UK GDPR, you possess several rights regarding your data, including the right to:

Request access to the personal data we hold.
Request correction of inaccurate information.
Request erasure of your data (the "right to be forgotten").
Withdraw consent at any time where we rely on it.

8. Contact Us

If you have any questions regarding this Privacy & Cookie Policy, or wish to exercise your rights, please contact us at:

Operating Entity: DB SALES & MARKETING SERVICES LIMITED (trading as W&R Botanical)

Company No: 13910254

Registered Address: Hatch Farm Annexe Hatch Farm, Chertsey Road, Addlestone, Surrey, England, KT15 2EH

Email: support@dbsalesmarketingserviceslimited.com

Phone: +44 7834237398