Privacy & Cookie Policy

Effective Date: September 28, 2026

At DB SALES & MARKETING SERVICES LIMITED, we are committed to protecting your privacy, securing your personal information, and being transparent about the technologies we use. This Privacy & Cookie Policy explains how we collect, use, and safeguard your data when you visit our website (dbsalesmarketingserviceslimited.com) and purchase our physical products. We are the controller responsible for personal data used to operate this store.

1. Information We Collect

To provide a seamless shopping and delivery experience, we collect the following types of information:

Identity & Contact Data: Your full name, email address, and phone number.
Shipping & Billing Data: Your delivery address and billing address necessary for dispatching your physical orders (such as candles, botanicals, and lifestyle products).
Technical & Usage Data: Your IP address, browser type, device information, and browsing patterns on our site.

2. Checkout and Payment Processing

Our checkout uses SureCart and Stripe to process orders and payments. Card details are entered into the payment provider’s secure fields; we do not store full card numbers or security codes on our website. We receive order and payment-status information needed to fulfil orders, prevent fraud and handle refunds.

3. How We Use Your Data

We use information to perform our contract with you, meet legal obligations, and pursue legitimate interests such as security, fraud prevention and handling enquiries. Where consent is required for optional cookies or marketing, we ask for it separately:

To process your orders, arrange shipping, and provide delivery updates.
To manage customer service inquiries, returns, and refunds.
To comply with UK tax, accounting, and legal obligations.

4. Cookie Policy

Our e-commerce website utilizes cookies (small text files placed on your device) to ensure core functionality, secure transactions, and improve your shopping experience.

Essential Cookies (Strictly Necessary): These are vital for our online store to function. They allow you to add products to your Shopping Cart, keep track of your cart items as you navigate the site, and securely proceed to the Checkout and process payments via Stripe. Without these cookies, you cannot purchase items on our website.
Analytical/Performance Cookies: Optional analytics technologies, where enabled, help us understand website use. Optional cookies requiring consent are subject to your choices in the consent banner.
Managing Cookies: Use “Manage consent” on our site to review or change your optional-cookie choices. You can also modify your browser settings to decline cookies. However, please be aware that blocking Essential Cookies will prevent you from adding items to your cart or completing a purchase.

5. Data Sharing and Logistics Partners

We do not sell, rent, or trade your personal data. We only share necessary information with trusted third parties to execute our services:

Logistics & Couriers: We must share your name, shipping address, and phone number with the carrier handling your order, as needed to deliver your goods.
Payment Processors: SureCart (checkout and order administration) and Stripe (payment processing and fraud prevention).

6. Data Retention

We retain your data only for as long as necessary:

Order & Shipping Data: Retained as needed to fulfil orders, provide support, handle disputes and comply with record-keeping obligations.
Financial & Tax Records: Retained for applicable statutory accounting and tax periods; longer where required for an ongoing legal matter.

7. International processing and your rights

Our service providers may process information outside the UK. Where required, international transfers must use an applicable adequacy decision or contractual safeguards. Contact us for information about safeguards relevant to your data.

Under the UK GDPR, you possess several rights regarding your data, including the right to:

Request access to the personal data we hold.
Request correction of inaccurate information.
Request erasure of your data (the "right to be forgotten").
Withdraw consent at any time where we rely on it, without affecting earlier lawful processing.
Request restriction or portability, or object to processing, where applicable.

You can complain to the UK Information Commissioner’s Office at ico.org.uk. Additional rights may apply depending on your location. We will assess requests under applicable law.